Please click on a category below to view the questions and answers on that topic.

Domain Registration What's included with my Domain Name? Are there any ongoing Hidden Fees? How do I register a Domain Name? How many domains can I register? What if the name I want isn't available? Who owns my domain name? Can I register a brand name? How long does my domain name take to register? I don't have a web site, can I still register a domain? What is a domain name? How many characters can my domain name have? My domain name still appears to be available? Who can register .com.au domain names? Who can register .co.nz domain name? What characters can be used in domain names?   Domain Transfers How do I transfer my domain name? How long does a transfer take? Where may I obtain my registry key? Where may I obtain my UDAI key? How to obtain your .au domain key? How to change the owner of my domain?   Domain Renewals My domain is in redemption, how to renew? How do I renew my domain name?   Domain Manager How do I manage my domain name? How do I change the contact details? How do I change my DNS information? How do I change ownership details? How do I connect my domain to my web site? I've lost my password - what do I do? My name servers won't update?   DNS Hosting What is DNS Hosting? How do I setup my DNS Upgrade? All setup but it still doesn't work? I've paid for DNS Hosting, however I can't login? How do I collect all email address @mydomain? I can't login to my DNS Hosting account? How do I renew my DNS Hosting?   Security & Privacy Is this a secure web site? Is all my information on this web site private? What service agreement am I bound to?   Glossary Various terms used within the web site.

Web Hosting Do I need web hosting? How and where do I get web hosting? Can my ISP host my web page? How do I renew my web hosting?   Email Hosting Do I need email hosting? How do I check my email? Do you provide spam filtering? View Hosting Help Guide   SSL Secure Certificates General FAQ's Technical Installation FAQ's SSL Application Stages   Web Site Builder How do I publish my web site? What happens after my 30 Day Trial? Can I have extra pages?   Billing, Payments & Ordering How long before I have to pay my Invoice? Will I be charged if my domain gets rejected? Can I pay by cheque or direct deposit? Can I order a domain name by post? Can I order a domain name by fax? What credit cards do you accept?