How can I register a domain name?

All you have to do is go to our home page and lodge a search in the domain search box. You will be then told whether the domain is available or not. If it's available, then you may continue with the order, if not, please search again.

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How do I check to see if the domain name I desire is available?

Our home page provides a simple form to check domain name availability. Click here to check availablity.

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How long will it take to activate the domain name?

Wherever possible we will perform registrations as soon as your order is submitted online. However, some domain names do require manual processing and these will normally be processed within 1 working day.

Please note that automated registration only applies to the following domain names:
.com | .net | .org | .info | .biz | .co.nz | .net.nz

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Can I have more than one domain name?

As many as you like; there is no limit.

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What's included with my Domain Name?

Our prices include all administrative and registry fees for the number of years you are registered with us. Furthermore, every domain name registered with us comes with:

• Free Domain
• Parking
• 24/7 Customer Support
• Easy Management Tools
• FREE Renewal Reminder
• Fast Domain Approval

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Are there any ongoing Hidden Fees?

No, once you have registered your domain name with Aust Domains it is yours, providing you pay the renewal every period it is due.

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How do I get my own personal email me@mydomain.com.au?

Now you can have your OWN personalized email address yourname@yourdomain.com when you register your unique domain name and sign up for one of our Email Hosting Plans. Read More

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I know I want a website but I don’t know anything about creating one. What kind of tools do you have to get me started?

We can offer you an easy-to-use Web based site development and maintenance system that lets you quickly build a Web site based off of one of our many professional templates. Useful for beginners or advanced users alike, no coding knowledge is required, and you can have a site set up in under an hour. Read More

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If I am currently hosted at another hosting company and wish to move my
web site to Aust Domains, how do I get started?

Please contact us via phone and our technical support staff will be happy to help you with any additional requests when moving your domain and web hosting.

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Does Aust Domains offer anything to prevent me from getting spammed?

Yes. Aust Domains provide spam and virus filtering that helps keep your email spam and virus-free. All incoming email messages are automatically scanned to detect for viruses and to determine if the message meets specially defined "spam criteria."

Our standard spam filtering system, which utilizes SpamAssasin, is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid email messages that may be mistakenly categorized as spam.

All incoming emails are evaluated against these spam rules and are assigned a "spam score." This score determines whether the message will be classified as spam. For standard filtering, the threshold is set at 5, meaning any message with a score of 5 or higher is classified as spam. Messages scoring between 5 and 10 will be delivered, but will include a spam notification in the subject of the email so that you can immediately identify and delete these messages. The following illustrates a sample subject line of an email message that scores between 5 and 10.

*****SPAM*****FREE PAY-PER-VIEW for life!

Messages that receive a spam ranking above 10 are automatically deleted so that they do not end up in your in-box.

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Do I have access to my account 24 hours a day?

Yes you will have complete access control to all your accounts 24 hours a day.

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Do you offer 24-hour technical support?

Any questions that you might have related to your Domain name or Web hosting account will be answered at no charge. We offer phone support between 9am and 5.30pm WST. Additionally 24-hour e-mail support is available to our customers.

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Do you offer phone support?

Yes, We are a few of many companies who offers phone support. View contact information.

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What other methods are there to contact support?

We offer 24/7 email support, along with phone support to assist you with any problems or issues you might have. We also have a very sophisticated support system, we recommend you open a trouble ticket to save time, if you ever run into any problems after reviewing our extensive online tutorials and FAQs.

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